Frequently Asked Questions


1. Where is Booktopia’s Store Located?
We are located at the 1st floor, right next to H&M, Dubai Festival City Mall.

2. How do you search for a book?
Type the book title in the search box above. For better results, also provide author name along with the book. You can search for books with their ISBN (International Standard Book Number). As soon as you click ‘Search’, You will then be directed to the search results page.

3. I’m looking for a particular book. Can you help me find it?
Please use our search engine to look for your books. That’s what we do. If you still cant find them or if its not listen online, you can drop in to our store or send us an email at [email protected] and we will guide you.

4. What is the Online Ordering Process?
We offer secure online ordering through our encrypted order forms. Once you have added items in your basket and ready to checkout, you will need to create an account. If you have already created an account with us, please log in and proceed to checkout.

It is important that you create your account with an active email address. We will send you a confirmation with your order number in an email to that address.

5. How long does it take for Booktopia to process my order?
We usually take 24 – 48 hours to process your order. Shipping time of each order is mentioned with the product.

6. How will I know when my order is ready for pick-up or has been shipped out?
An e-mail is sent the moment your order has been processed to the e-mail address the student provides when they set up an account through our website. This e-mail address is the same as your login to our site. Please remember to check any ‘spam’ or ‘junk’ folders within your e-mail as sometime order confirmations can end up there.

7. What is an ISBN?
The International Standard Book Number (ISBN) is a 10-digit code assigned to books published after 1972 or a 13-digit code assigned to books published after 2006. Each ISBN is unique to a specific book. A different ISBN is assigned to hardcover and paperback versions of the same title, as well as later editions with changes or additional content, or editions produced by different publishers. You’ll generally find the number printed over the bar code on the book’s back cover or on the copyright page.

For books published in the late 1960’s or early 1970’s, you may find a similar nine-digit number called an SBN or Standard Book Number. An SBN is the original nine-digit version of the ISBN. Simply adding a 0 to the beginning will convert it to a valid ISBN. You can enter an ISBN in either its 10-digit or 13-digit format on our website.

8. Do you Ship books outside UAE?
As of now, our Shipping is limited to next business day delivery across UAE.

9. What are the shipping costs?
Booktopia has partnered with Amazon Wing courier for next business day delivery across UAE and charges AED 15 per delivery. Please note that Booktopia offers Free Shipping for all orders above AED 300.