How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt.
Kindly send back the item to BOOKTOPIA (address on request). If you request a pickup service for the items to be returned or exchanged, a charge of AED 20 will be applied.
What form of Refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue a Booktopia store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 3 months only.
What if I receive an item with Manufacturing Defect or Printing Defects?
If you have a complaint about your product or think it might have a defect, is damaged or has missing pages, please email us with pictures and videos of the item showing the fault or damaged part and we will then start investigating the problem.
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we will issue a store credit valid for 3 months from the issue date. Kindly note that we are unable to process a cash refund.
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.
If you have any further queries regarding our returns policy, please send an email to [email protected]